Who is eligible to participate in the program?
N‑ABLE Reseller Account Executives/Managers and Sales Engineers who have accepted the N‑able Rewards Terms and Conditions of Use.
What happens if I leave my job?
If you leave employment with an N‑able reseller organization participating in the N‑able Rewards program, you will no longer be eligible to claim points after your final day of employment. Eligibility may depend on your employer and the terms of your departure.
I forgot my password — what do I do?
Go to the login page and click “Forgot Password.” Enter the email address registered to your account, and you'll receive a password‑reset email. Check your junk or spam folders. The reset link expires after 24 hours.
Password requirements:
Do points have a cash value?
No. Points do not have a monetary value. Point requirements vary depending on your specific rewards setup.
Can I purchase additional points?
No. Points cannot be purchased. Only points awarded through your rewards program can be used for orders.
Can I transfer points to another participant?
No. Points are assigned to individual accounts and can only be redeemed by the account holder.
Do my points expire?
Yes. Points expire 12 months from the date they are awarded. Unused points are removed after 12 months.
How do I claim my sales?
Each month your sales will be uploaded, and you will be notified by email. Go to the Allocate Your Sales section of your N-able Rewards account, locate your sale, and allocate it to yourself or to eligible team members. Points are added immediately after allocation.
What if I forgot to allocate my sales this month?
Don’t worry — older sales remain available. New sales appear at the top of the list. You can scroll or use the search function to find earlier sales.
Can I allocate sales to other people?
You can allocate sales to yourself and colleagues registered for the Program Name Rewards program. If someone in your organization is not registered, this is a good opportunity to encourage them to sign up.
Can I split a sale between multiple people?
Yes. You can split a sale between several people and choose how the reward points are divided. The entire sale must be allocated at one time.
My sale is missing — what should I do?
If a sale appears to be missing, contact NableRewards@email-360insights.com as soon as possible.
Can I see sales allocated to me?
Yes. All sales allocated to you appear in the My Account area of your N‑Able account.
Can I change my delivery address?
Yes. You can enter any delivery address when placing your order.
If you need to change it afterward, contact us immediately. Address changes are not guaranteed and may result in additional fees if processing has already begun.
If shipping to a company address, include the company name and building number in Address Line 1.
My delivery country is incorrect — what should I do?
Contact us before placing your order.
If an order ships outside the country registered to your account, it may be returned and additional fees may apply.
Can I add delivery instructions?
Yes — you can add delivery notes (gate code, safe place, etc.).
While we try to follow all instructions, they cannot be guaranteed. Do not enter an alternate address here.
Can I check when a reward will be back in stock?
If the reward description includes a contact link, use it to ask for more details. Otherwise, contact us and we will request an estimated restock date.
Can I order a reward not shown in the catalog?
No. Points can only be redeemed for items available in the Rewards Catalog.
Points cannot be used for retail store purchases.
Can I check my order status?
Yes — check the My Account section of your rewards account.
How long will my reward take to arrive?
If your order shows Dispatched but hasn’t arrived, check tracking and/or email (including spam). Report missing deliveries promptly.
Will I need to sign for my reward?
What if I’m not available to sign?
Track your shipment.
If you miss delivery, follow courier instructions to reschedule or collect.
Unclaimed items may incur return‑shipping fees.
Can I check my gift card balance?
Yes — check online or call the number listed on the card.
We recommend checking your balance before making a purchase.
When do additional fees apply?
Fees may be deducted from your points or charged directly.
Can I cancel my order?
If the order has already shipped and we stop delivery, delivery‑fee points are not refunded.
I didn’t receive my full order — what should I do?
Orders may ship in multiple packages depending on stock.
If you’re concerned, contact us with your order reference.
I received the wrong reward — what now?
Contact us within 24 hours with your order reference and proof of the unopened item.
Opened items or claims after 24 hours may not be eligible for replacement.
Can I return my reward?
My reward arrived faulty — what should I do?
Contact us within 24 hours with proof of damage/fault.
Claims submitted after 24 hours may not qualify.
If no fault is found after testing, you may be charged for collection and reshipment.
My reward became faulty later — what should I do?
Contact us with details.
Processes vary depending on the vendor.
Office hours
Our office hours are Monday–Friday, 9:00 AM – 5:30 PM (U.S.), excluding federal holidays.
We aim to respond within 24 hours.
If a query requires more time, updates are provided every 1–3 business days.
Additional delivery fees
