Who is eligible to participate in the program?
N-able Reseller Account Executives/Managers and Sales Engineers who have accepted the ‘N-able Rewards’ Terms and Conditions of Use.
Reseller Account Manager: A sales professional within an N-able reseller who owns and manages the entire sales process—from deal registration to closing N-able product deals.
Reseller Sales Engineer: A technical expert within an N-able reseller who provides guidance on N-able products and supports the sales process from deal registration to close.
What happens if I leave employment?
If you leave employment at an N-able reseller organization benefiting from the N-able Reward program you will no longer be eligible to claim any further points for N-able Rewards after your final day of employment. This is at the discretion of your employer and the terms of exiting.
I’ve forgotten my password; what do I do?
If you have forgotten your password, please go to the login page and click on ‘Forgotten Password’. Enter the email address registered to your account and you will then receive an email with a link to reset your password. Please check your junk and spam folders for this email and use the password reset link within the 24 hours.
When resetting your password, please ensure to follow the below criteria otherwise this will not be accepted:
Minimum of 8 characters
At least 1 uppercase character
At least 1 lowercase character
At least 1 number
At least 1 symbol (please note that . and - are not classified as symbols on the system so please avoid using these)
Do points have a monetary value?
Points do not have a monetary value. The number of points required for a reward varies depending on a number of factors relating to the specific setup of your rewards program.
Can I buy additional points?
No – Additional points cannot be purchased. Only points awarded through your rewards program can be used to place orders for products within your current points balance.
Can I transfer points to another participant’s account?
No – Points are awarded to individual accounts and can only be redeemed by the intended recipient. You cannot transfer your points to another participant of the rewards program.
Is there a time limit to use my points?
12 month expiry - Participants have 12 months from the date that your points are awarded to redeem these. Any unspent points will expire after 12 months and will be removed from your balance.
How do I claim my sales?
Each month we will upload your sales and you’ll have the opportunity to claim them and receive reward points.
We will email you to let you know once your sales have been uploaded. Then all you need to do is navigate to the Allocate Your Sales area of your MPower account, find your sale and allocate it to yourself or members of your company. Once you have done this your reward points will instantly be added to your account.
What if I forgot to allocate my sales this month?
Don’t worry, sales from previous months will not disappear when we upload new ones. New sales will show at the top of the list, so you can either search for the older sale or scroll down the list.
Can I allocate sales to other people?
You will only be able to allocate sales to yourself and your colleagues that are registered for program name Rewards. If you would like to allocate sales to someone within your company who is not registered, this is a great opportunity to help them sign up!
Can I allocate sales to more than one person?
You can split your sale between multiple people and choose the reward split between these people. Please note though that the whole sale must be allocated at the same time.
My sale is missing from the claims list, what do I do?
If you believe your sale is missing from the claims area, please Contact NableRewards@email-360insights.com ASAP so that we can investigate this further.
Can I see the sales that have been allocated to my account by myself or another individual?
You can see all the sales you have been allocated in the My Account area of your N-Able account.
Can I change my delivery address?
You can enter any delivery address when placing your order.
If you need to change your address after placing your order, contact us as soon as possible and we will attempt to update this.
Address changes cannot be guaranteed and may incur additional fees if already processing.
If delivering to a company address, enter the company name and building name / number in Address Line 1.
What should I do if my delivery country is showing incorrectly?
Contact us before placing your order.
If your order is dispatched to an address outside of the country registered to your account, this may be returned, and you may incur additional fees.
Can I add delivery instructions when placing an order?
Can I check when a reward will be back in stock?
If the reward description has a contact link, use this to request more information. If there is no contact link, contact us and we can request a stock ETA.
Can I order a reward that is not in the catalog?
Your points can only be redeemed for rewards available in the reward catalog.
You cannot use your points to purchase rewards from stores or retail websites.
Can I check the status of my order?
Yes - in the “My Account” area of your rewards account.
When an order is first placed it will show as “Pending” and will change to “Processing” once the vendor has accepted the order.
Your order will be set to “Dispatched” once this has shipped and tracking will be provided if available.
How long will my reward take to arrive?
EVouchers – are generally emailed within 1 business day, but some can take up to 10. Check the reward description for the sender email address. If your order has a status of “Dispatched” and you have not received this, check your spam folder.
Physical Gift Cards – are generally dispatched within 5 business days and can take up to 14 from the date of dispatch to arrive at your chosen address. If your order has a status of “Dispatched” and you have not received this, check with anyone accepting post at the address. If your gift card has been dispatched to the address provided and the funds have been spent, our vendor cannot issue a replacement.
Physical rewards – are generally dispatched within 5 business days and can take up to 14 from the date of dispatch to arrive at your chosen address. If your order has a status of “Dispatched” and you have not received this check any tracking information in your “My Account” area or email. Missing deliveries should be raised as soon as possible.
The above is a guide and delivery timescales vary. Check the reward description for more information.
If you need to speak to our team, contact us with your order reference.
Will I have to sign for my reward?
EVouchers – are emailed to your chosen email address. Check the reward description for the sender email address.
Physical Gift Cards – are dispatched by standard post and won’t require a signature upon receipt.
Physical rewards – generally require signature upon receipt. When placing your order, enter a delivery address where someone will be available to sign for the reward.
What if I’m not available to sign for my reward?
If tracking is provided, monitor this until delivery.
If you miss a delivery, the courier will leave details on how to re-schedule or collect.
If you don’t collect the reward or miss multiple delivery attempts, you may be charged if your reward is returned to the vendor.
Can I check my gift card balance?
Check the balance online or by calling the number on your gift card.
We recommend checking your balance before making a purchase. Contact us if you have any issues using your gift card.
When will additional fees apply?
Address corrections – If your delivery address was entered incorrectly, contact us as soon as possible with your order reference and correct address. If your address cannot be updated, there may be additional fees to reship your order.
Country errors – If you requested an order to be shipped to an address outside of the country registered to your account, you will be charged for the additional fee. This will be deducted from your points balance, or your order will be cancelled.
Could not be delivered – If your order could not be delivered and has been returned to our vendor, you may receive additional fees. This will be deducted from your points balance, or your order will be cancelled.
Customs fees – Where possible customs fees are directed back to our vendors, however if there is an occasion where customs fees are required on delivery, contact us as soon as possible.
Can I cancel my order?
EVouchers – cannot be cancelled once they have been issued.
Physical Gift Cards – we cannot guarantee your order can be cancelled but contact us as soon as possible to request this.
Physical rewards – we cannot guarantee your order can be cancelled but contact us as soon as possible to request this.
If you need to speak to our team, contact us with your order reference.
If your order has dispatched but we have stopped delivery, you will not be refunded the original delivery points value.
What should I do if I haven’t received my full order?
Sometimes our vendors partially ship orders based on stock levels available, so you may receive your full order in multiple shipments.
If you are concerned, contact us with your order reference as soon as possible.
What should I do if I have received an incorrect reward?
Contact us with your order reference and proof of the unopened reward within 24 hours of delivery.
Our vendors can only replace incorrect rewards if they are unopened, and we are notified within 24 hours of the delivery date.
Any claims after 24 hours or where the reward has been opened may not qualify for a replacement.
Can I return my reward?
EVouchers – cannot be returned once they have been issued.
Physical Gift Cards – we cannot guarantee your order can be returned but contact us as soon as possible to request this. You cannot return partially used cards. You will not be refunded the points value of the original delivery. You may need to return the gift card for your points refund.
Physical rewards – we can accept returns if your reward is unopened and unused. Contact us as soon as possible with your order reference and image of the unopened reward. Returns are subject to additional fees which will be deducted from the points value you will be credited. Your points credit will not include the original delivery fee. Certain rewards are exempt from return such as personal accessories including but not limited to sunglasses and jewelry etc.
What should I do if my reward is faulty on arrival?
Contact us with your order reference and proof of damage / fault within 24 hours of delivery.
Our vendors can only replace damaged or faulty rewards if we are notified within 24 hours of the delivery date. Any claims after 24 hours may not qualify for a replacement.
If your reward is returned for testing and no fault is found, you may be charged for the collection and reshipment to send this back to you. Our vendors will not issue credits for rewards not considered faulty.
What should I do if my reward becomes faulty at a later stage?
Contact us with your order reference and details of the fault.
Claims processes vary and we will provide more information when you contact our team.
Office hours for responses
Additional delivery fees
Corrections to addresses – If you have placed your order and have noticed that your delivery address was entered incorrectly, please contact NableRewards@email-360insights.com soon as possible with your order number and correct delivery address so that our team can raise this with the relevant supplier. If your order could not be cancelled before the address has been updated, there may be additional delivery fees incurred to reship your order to the correct address. Please contact NableRewards@email-360insights.com for more information.
Country errors – If you have requested an order to be shipped to a delivery address which is different from the country registered to your account, you may be charged for the additional shipment fee which will either be deducted from your points balance or invoiced to you directly for payment. If these fees cannot be covered then we may ultimately have to cancel your order and refund you the points.
Could not be delivered – If your order could not be delivered to your specified address and this has been returned to our supplier, you may be charged for a restocking and reshipment fee which will either be deducted from your points balance or invoiced to you directly for payment.
Customs fees – Where possible customs fees are directed back to our suppliers, however if there is an occasion where customs fees are required on delivery, please contact NableRewards@email-360insights.com as soon as possible and a member of our team will be able to advise you further.
